Payments

We accept Visa, MasterCard, American Express, Apple Pay and Paypal through Stripe payments. All transacti­ons will be in Sterling.

 

Shipping

We apologise for the inconvenience but we are unable to ship to the United States or Canada. 

We will aim to dispatch the stocked items in 2-5 working days after the confirmation of your purchase.

We ship our products by Royal Mail,  and sometimes other courier services depending on the weight and destination.

 

Important information for customers from outside EU countries:

If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. Any additional charges for customs clearance must be borne by you. These rules vary by country and your local government determines duty and customs charges, so you should contact your local customs office for further information.

 

Returns & Exchanges
If you are in any way unhappy with your goods you may send them back for an exchange or a full refund, excluding postage. Goods must be returned within 14 days of dispatch. We ask that you return the goods unused, with all the original tags intact. 

Unfortunately, we cannot refund or exchange used or customer damaged items (statutory rights not affected).

Please note that we are not responsible for return postage. 

When you return goods, please retain proof of posting from your shipper as without this we cannot be responsible for any items that fail to reach us.

 

Privacy Policy
We will not pass on any information about our customers. Including details such as email, postal address or telephone number.

We may contact you either by post, email or telephone, in relation to any issues with an order or to answer any questions you may have.

We are honoured to able to communicate with you and respect your privacy. We keep your data safe and don't share it with any third party marketing companies. We only contact you to let you know about new beautiful things we have in stock and special events. 

 

Changes to Privacy Policy

If we change our privacy policy, we will post these changes to the web site so users are aware of what information we collect